Shipping & Returns

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that opened or damaged items may incur restocking fees up to the full price of the item if it cannot be resold.  
Please Contact Us with your order number and details about the product you would like to return and we will issue an RMA# within 1 business day. 

Return Instructions

  • Safely package your return item
  • All returned items must include original packaging and tags
  • Write your RMA# on the outside of the box on or near the shipping label
  • Return all items to the following address

The Riverbend Company
3820 Revere St, Ste D
Denver CO 80239
USA

Refunds

You should expect to receive your refund within 7 days of our receipt of the return, however, in many cases you will receive a refund more quickly.  Please Contact Us with your RMA# if you have questions about your refund.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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